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Frequently Asked Questions


Yes, we install stoves with our team of registered HETAS personnel. All stove installs are carried out to strict guidelines as laid out in Document J of current building regulations. We offer the full service of supplying your stove, designing the flue system and installing the stove, plus any building works that might need doing all in-house as a complete turnkey package.

Yes, we are very happy to come to your home and discuss the most suitable fire for your requirements and provide a free estimate to supply and fit your new stove.

Yes, we can design an internal or external flue system using a metal insulated flue pipe known as Twin Wall flue pipe. We can come to your home and carry out a free survey to advise the suitability of a new stove and provide a free quotation.

We will happily visit your property and advise on the requirements for your stove and chimney. Chimney lining has become the norm as it ensures that no smoke or fumes will enter your house and therefore makes the chimney completely safe. Lining a chimney makes the stove run efficiently in the way it was designed and tested.

A multi-fuel stove burns firewood logs and coal. To do this it has a metal grate to allow air to flow underneath the coal to make it burn well, and a setting to allow air over the fire when using logs.

A dedicated wood burning stove has a flat floor and no grate and is designed specifically to burn logs more efficiently than they would in a multi-fuel stove.

Eco Design 2022 is a European-wide directive to ensure the efficiency of domestic appliances. Lot 20 or part 20 is all about domestic heating and this covers wood burning and multi-fuel stoves. This directive means stoves will have to conform to new tighter regulations regarding efficiency and emissions. In the UK, the Stove Industry alliance (SIA) has already introduced the strict new criteria and all the stoves we sell are already compliant. In general, this means that multi-fuel stoves will be phased out and the burning of dry wood at under 20% moisture content will become mandatory.

Read more information on the HETAS website.

HETAS stands for Heating Equipment and Testing Approval Scheme. It is a not for profit organisation offering a competent person scheme for installers of biomass and all forms of solid fuel heating, plus the registration for retailers, and sweeps.


Yes, we are a HETAS registered retailer and our stove and chimney fitter is HETAS registered (James Evans trading as Larkrise Services) and is fully up-to-date with a refresher course for wood burning, dry pellet and multi-fuel stoves as well as twin wall chimney systems and flexible linings. 

No, this is inadvisable as the moisture from the wood and the sulphur in the coal combine to make an acid rain effect, this will limit the life of your stove and flue as well as the environment.

Yes, we have a range of gas appliances that look just like log burners and a range of more contemporary flush fitting hole in the wall type fires. We can fit the gas stove with its flue and arrange the gas connection with a gas safe engineer.

To light the perfect fire, use the Scandinavian top down lighting technique. You will need some kiln dried logs, kindling and a natural firelighter. Place three dry hardwood logs on the base of your stove, place two more across these followed by another three, these should be thin logs about 50 mm / two-inch square. Place the kindling on top of these logs and light using the fire starter. Keep the air control fully open and if the stove is cold perhaps leave the door ajar to create some extra draw. The kindling will light quickly and start to warm the flue immediately, the fire will spread downwards igniting the logs below making the perfect fire.

There's a quick video tutorial here.

Hardwoods are from trees like ash, beech and oak, they are deciduous trees meaning they lose their leaves in Autumn and re-grow them in spring.

Softwood comes from pine and spruce trees which are evergreen, and we tend to know them commonly as fir trees.

Hardwood logs are best, they last longer and give more heat. My personal favourite is beech wood followed by ash and birch. To get the most heat and keep the chimney clean all the firewood we burn should be well seasoned or kiln-dried to get the best efficiency from your stove.

Dry softwood logs are OK in small quantities, but they tend to have high levels of sap that can cause chimney deposits to build up, so I would advise against burning any softwood.

Yes, you should have your chimney swept at least once a year by a registered chimney sweep. If you have a thatched property this should be twice through the burning season. A good sweep will also check the stove over and advise if any maintenance is required.

Wood briquettes are re-formed wood waste like shavings and sawdust that are compressed under high pressure to make a new form of eco-fuel. They are a good alternative to traditional wood logs and now widely available in supermarkets and from specialist suppliers.

Stove fans are devices that sit on top of your stove and derive their power from the differential between the heating and cooling of its metal body to drive a small electric motor that rotates the fan blades. So no external power is required. The fan pushes the hot air from your stove around the room and evens out the radiated heat making the room feel warmer with a more even heat. I thoroughly recommend you get a stove fan, but beware cheap versions that will overheat and burn out very quickly.

This is the name for a set of fireside tools that are useful to have to hand when you have a stove or open fire. Typically, it comprises of a poker, a small shovel, a brush and perhaps some tongs. These might hang off a stand kept close to the fire.

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