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Terms and Conditions

1. Estimates are valid for 30 days from the date of issue and must be accepted in writing. Our estimates are not fixed price quotations but reflect a realistic expectation of final cost based on our experience. It is generally not possible to give a fixed price, as unexpected problems can occur which cannot be foreseen before the installation is underway. We therefore reserve the right to charge for any additional materials and labour incurred due to unforeseen problems or due to difficulties in obtaining sufficient information prior to estimating.

2. We will require full payment of materials (eg. stove, flue and hearth etc) on acceptance of the quotation and to proceed. Payment of the balance of the installation cost will be due on the day of completion of the installation. VAT is chargeable on all goods supplies and services at prevailing rates. All goods remain the property of The Fire Engine until payment is received in full. Payment is accepted by cheque, debit card or credit card.

3. We will generally only install stoves that are supplied by ourselves. The stoves are covered by the respective manufacturers’ guarantee and this may vary depending on the manufacturer. Glass and door seals are not generally covered under the manufacturers’ guarantees and therefore care should be taken in using the doors. Stoves should be used in accordance with the manufacturers’ recommendations and general mis-use will not be covered under any guarantees.

4. We are HETAS registered installers and where relevant, following completion of the installation we shall issue a certificate to cover the work undertaken together with a data plate which should generally be fixed near to your electricity consumer unit (fuse box).

5. Please note that planning permission may be required with respect to some installations as well as listed buildings consent and it is the customers’ responsibility to obtain any requisite permissions prior to the installation. We accept no liability for any rectification work required by a planning authority where permission has not been granted prior to the installation.

6. Whilst reasonable care will be taken to ensure that property and furniture are not damaged during the installation (we will cover carpets and furniture in the room with dust sheets), we cannot guarantee that all soot, dust and debris can be contained. We advise that any valuable or easily damaged items be removed from the room prior to the commencement of the installation. Where disruption is caused by us to walls during the installation, we undertake to make good but liability for re-decoration is excluded. We do not accept any liability for any cracking to plaster work, wood surrounds or decorations caused by heat from the stove. Where we have cut back a fitted carpet to accommodate a hearth, we will leave an overlap ready for a professional to re-fit at the customers own expense.

7. We recommend that a chimney flue is lined with a stainless steel flexible liner in order to ensure that the stove performs efficiently and any risk of flue gasses escaping are eliminated. The liner will also aid sweeping to ensure that the flue is kept free of soot and tar build up. If a flue liner is not installed, you may experience problems with the operation of the appliance for which we cannot be held responsible. Wood burned on a stove must be properly seasoned and have a moisture content of less than 20%. We recommend that if a multi fuel stove is installed and you intend to burn approved smokeless coals, you install the highest 904 grade stainless steel which has greater resistance to the corrosive emissions from the fuel.

8. Where the estimate includes the cost of a liner and during the installation it becomes evident that a liner will not pass down the chimney flue due to obstructions, any additional work undertaken to clear the obstructions may be charged for as an additional cost.

9. Where construction work is undertaken to enlarge a fireplace, the removal of a chair fire brick and mortar benching can allow rain water which would previously have been absorbed by the mortar to trickle into the fireplace. This problem may not have been previously evident. Water ingress is possible if the chimney does not contain a lead tray or if the mortar joints in the stack or the flaunching are degraded. Additionally, brickwork itself can become porous and allow water to pass through with constant heavy rain. We accept no liability for this type of problem becoming evident after our work is completed.

10. Where we install a twin wall chimney system through an outside wall, this is done at a 45 degree pitch. A rope and mastic seal will be applied externally and a mortar finish applied. Due to the expansion and contraction of the pipe we cannot guarantee against all water ingress through cracks appearing in the mortar due to expansion.

11. We reserve the right to pass on any increases in materials prices between the date of estimate and completion of the work.

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