Testimonial Category: Testimonials

the dog was particularly happy!

Brilliant service and advice. Great team on the install – the dog was particularly happy! Highly recommended.

Wonderful service

Wonderful product, wonderful service highly recommended

Highly recommend them

After speaking to Will at The Fire Engine in Bideford, we went ahead and had our old Rayburn replaced with an Esse Ironheart. The advice we got from the shop team was great, and the plumbers/fitters were excellent – the whole water heating system including lots of pipes had to be changed and nothing was too much bother for them. The chimney lining and cowling was also changed, along with a new lintel, all to a high standard. The Fire Engine offer the complete package, from supply to fitting, we would certainly use them again, and highly recommend them.

Will at The Fire Engine was most helpful

Hot Dogs!

Thank you to the Fire Engine Team.  After purchasing our holiday cottage and discovering our log burner wasn’t safe, We set about getting some quotes.
Will at the Fire Engine was most helpful, he sourced the Aga stove we wanted, gave us a great price, and left him to it.
On our next visit to the cottage we had a beautiful Aga log burner ready to light.
Everything was clean tidy And great care was taken on our old roof.
Happy to report the dogs love it too!

Thank you Will and the team.

Wonderful customer service

Wonderful customer service, a personalised experience, many thanks to Will, James and the team! Very happy customers….. with two very clean rooms afterwards. Thank you again!

Couldn’t ask for more, many thanks.

Helpful and constructive during the survey, hard-working and easy to deal with during the installation, room left clean and the burner looks beautiful and works really well. Couldn’t ask for more, many thanks.

Would recommend very highly.

Will was extremely helpful, knowledgeable and professional. Will had flue plans professionally drawn up so we could do the job with our favourite builder through building regs (council) instead of a HETAS installer. All very easy. The saving allowed us to spend our budget on a good flue and stove rather than on the installation. Will also gave sensible advice, e.g. we were regularly told that we needed a 9KW or above stove for our space. Will said that whilst this might be technically true, a stove that large might be too hot to sit near. He thought a modern 5KW stove would do the job well. He was right on all counts – it comfortably heats two floors (5m x 10m each) in 2-3 hours (The bottom floor within an hour). Will is a solution orientated chap which was a refreshing departure from a lot of the people we met along the stove installation journey. Would recommend very highly.

Everything sorted out, beyond my expectations.

We had a fire and install from Will and the guys, we had a few problems with the stove and I can honestly say the after sales service was some of the best I’ve enjoyed in years. Everything sorted out, beyond my expectations. All the while very reassuring. I really would not hesitate to recommend. Tip top. Thanks guys